VAN KPAHuman questions first
The entry experience begins with needs and next steps rather than institutional structure.
Meridian Health
Complex service information can make it difficult for people to know where to begin.
MY ROLEContent structure · Responsive UI
Project context
Independent concept.
Original direction.
Meridian is an original healthcare-navigation concept, not a real provider.
Executive summary
From problem to
practical direction.
THE SOLUTION
A calm service-finding and appointment-path concept with clearer content hierarchy.
THE OUTCOMEAn accessible health-service navigation direction without medical claims.
The approach
The work behind
the interface.
- 01
Organize around visitor questions
- 02
Use accessible contrast and plain language
- 03
Reveal detail progressively
- 04
Make appointment expectations visible
Key decisions
What shaped
the direction.
Accessibility is structural
Hierarchy, contrast, touch targets, focus states, and content order are designed together.
What was designed
Scope &
deliverables.
- ↳ Content model
- ↳ Service finder
- ↳ Responsive pages
- ↳ Appointment journey
Demonstrated value
Outcome &
impact.
- ↳ Clearer service orientation
- ↳ Accessible interaction direction
- ↳ Lower cognitive load
- ↳ Independent concept
Project actions
Start a conversation
Have a problem worth
working through?
Start with the problem you are trying to solve. We can define the right next step together.
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